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Select Committee · Public Accounts Committee

Smarter delivery of public services

Status: Closed Opened: 6 May 2025 Closed: 15 Dec 2025 17 recommendations 12 conclusions 1 report

The day-to-day running costs of public services sit at around £400bn in spending by central government departments. The Operational Delivery Profession (ODP) is the public face of the civil service, and has 250,000 members providing most of these services to customers, from issuing passports and visas to operating courts and job centres. Multiple PAC reports …

Clear

Reports

1 report
Title HC No. Published Items Response
48th Report - Smarter delivery of public services HC 889 22 Oct 2025 29 Responded

Recommendations & Conclusions

1 item
24 Recommendation 48th Report - Smarter delivery of publi… Deferred

Government departments demonstrate diverse uses of artificial intelligence to improve services and proactively identify risks.

We asked about the scope for government to make greater use of artificial intelligence to improve services. The ODP told us that there were numerous examples of individual departments using artificial intelligence in different ways. It told us about a particular example in DWP, where the 39 Qq 15, 50, …

Government response. The Profession agrees with the Committee’s recommendation to define the digital skills that ODP professionals require and include them in the new skills framework, with a target implementation date of December 2026, partnering with key stakeholders to understand emerging technologies …
HM Treasury

Oral evidence sessions

1 session
Date Witnesses
14 Jul 2025 Julie Taylor · Department for Work and Pensions, Paul Morrison · Mitie Care and Custody, Sir Peter Schofield KCB · Department for Work and Pensions, Tom Greig · Home Office View ↗