10
Conclusion
Twenty-First Report: Transforming elect…
Accepted in Part
HMPPS intended Gemini to replace the current case management system (‘Integrity’) which had been in use since 2012 and must now be relied on until 2024. The NAO found that many of its applications were no longer supported by manufacturers and had severe risks, including outdated and vulnerable hardware and …
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HMPPS intended Gemini to replace the current case management system (‘Integrity’) which had been in use since 2012 and must now be relied on until 2024. The NAO found that many of its applications were no longer supported by manufacturers and had severe risks, including outdated and vulnerable hardware and software.17 We asked HMPPS how it knew whether the system could cope with an additional 10,000 tagged offenders without failing. It explained that although it opted not to test the system through simulated increases, it had commissioned external reviews which provided it with confidence that the system can cope. HMPPS’ ongoing reliance on Integrity will cost a further £9.8 million, comprising £5 million for urgent remedial work and £4.8 million in licensing costs. HMPPS was not aware of the level of obsolescence in Integrity, because Capita held the contract for the system, but HMPPS has now taken on the Integrity contract directly with G4S. HMPPS told us that its new approach provided better visibility of the system and gave it the ability to make changes. It explained that by running the contract directly it expected to reduce Integrity’s contract costs by around £6 million before it retires the system.18
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Government response AI summary
The government is undertaking a technical refresh, including replacing tablet applications and addressing IT health check findings, but the completion date has been moved to March 2023 due to prioritising expansion of the EM service.
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HM Treasury
11
Conclusion
Twenty-First Report: Transforming elect…
Accepted in Part
The telephone system Capita uses in the live service for its operations—including contacting offenders—has been in place since 2005. Since May 2021, there have been six 13 Q 24; C&AG’s report, paras 3.6–3.7 14 Q 36 15 Qq 33, 36 16 Qq 24, 37–38 17 C&AG’s report, paras 2.22–2.23 18 …
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The telephone system Capita uses in the live service for its operations—including contacting offenders—has been in place since 2005. Since May 2021, there have been six 13 Q 24; C&AG’s report, paras 3.6–3.7 14 Q 36 15 Qq 33, 36 16 Qq 24, 37–38 17 C&AG’s report, paras 2.22–2.23 18 Qq 53–55; C&AG’s report, para 2.23 Transforming electronic monitoring services 11 major system failures and HMPPS told us that on one occasion the system was down for six hours overnight. HMPPS explained that it had contingency plans in place to deal with system failures and that it was not aware of an occasion when an offender had committed a serious offence while systems have been down, as all data are recovered when the system is available again.19 Insights for police forces and the Probation Service
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Government response AI summary
The government is undertaking a technical refresh, including replacing tablet applications and addressing IT health check findings, but the completion date has been moved to March 2023 due to prioritising expansion of the EM service.
Read full response →
HM Treasury