Recommendation 10

HMPPS intended Gemini to replace the current case management system (‘Integrity’) which had been in use since 2012 and must now be relied on until 2024. The NAO found that many of its applications were no longer supported by manufacturers and had severe risks, including outdated and vulnerable hardware and software.17 We asked HMPPS how it knew whether the system could cope with an additional 10,000 tagged offenders without failing. It explained that although it opted not to test the system through simulated increases, it had commissioned external reviews which provided it with confidence that the system can cope. HMPPS’ ongoing reliance on Integrity will cost a further £9.8 million, comprising £5 million for urgent remedial work and £4.8 million in licensing costs. HMPPS was not aware of the level of obsolescence in Integrity, because Capita held the contract for the system, but HMPPS has now taken on the Integrity contract directly with G4S. HMPPS told us that its new approach provided better visibility of the system and gave it the ability to make changes. It explained that by running the contract directly it expected to reduce Integrity’s contract costs by around £6 million before it retires the system.18