Source · Select Committees · Justice Committee
Ninth Report - Whiplash reform and the Official Injury Claim Service
Justice Committee
HC 1140
Published 20 September 2023
Recommendations
5
Acknowledged
Require MoJ to outline urgent resolution steps for OIC professional user technological problems
Recommendation
We appreciate that it takes time for new systems to ‘bed in’ and we are encouraged that the MIB continues to request and collate feedback from both direct and professional users of the OIC and that it is committed to …
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Government Response Summary
The government acknowledges the importance of resolving technological problems for professional users, stating that work will continue to improve the OIC process and that MIB will continue to engage with users and consider feedback. It claims the service is currently operating well without committing to specific new steps or a timeline for urgent resolutions.
Ministry of Justice
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Conclusions (2)
6
Conclusion
Acknowledged
Para 39
We are concerned by the growing number of unresolved cases in the OIC portal, which now stands at 349,000. For the minority of cases that have reached a settlement to date, the average time taken to do so is 251 days and is predicted to increase further as more complex …
Government Response Summary
The MoJ agrees more work is needed to understand claims flow through the OIC process and welcomes the committee's recommendation for analysis of lifecycle stages, noting work with MIB to develop additional data views to improve clarity on claim dormancy.
8
Conclusion
Acknowledged
Para 49
The Government estimated that the whiplash reform programme would remove more than £1.2 billion from the cost of providing motor insurance, and that these savings would be passed on to policyholders through lower premiums. However, whilst the total number of minor personal injury claims has reduced in the last two …
Government Response Summary
The MoJ agrees transparency is important for the statutory savings report and will work with HMT and the FCA, noting commercial sensitivity. They will continue to discuss a follow-up assessment but state it's too early to commit.