Source · Select Committees · Justice Committee
Ninth Report - Whiplash reform and the Official Injury Claim Service
Justice Committee
HC 1140
Published 20 September 2023
Government response
First Special Report - Whiplash reform and the Official Injury Claim Service: Government Response to the Committee’s Ninth Report of Session 2022–23 · published 29 Nov 2023
Recommendations & Conclusions
7
Recommendation
Accepted in Part
Require MoJ to investigate and publish findings on OIC portal unresolved cases and settlement delays
Recommendation
One of the objectives of the OIC portal was to simplify and speed up the process of making a claim for whiplash injuries. Whilst we acknowledge that the nature of the claims process is such that there will always be …
Read more
Government Response Summary
The MoJ agrees more work is needed to understand unresolved cases and welcomes the committee's recommendation for further analysis of claims lifecycle stages. It has already considered claim dormancy and worked with MIB to develop additional data views to improve clarity.
Ministry of Justice
View Details →
9
Recommendation
Accepted in Part
Ensure transparency for whiplash reform savings assessment and publish insurer submissions
Recommendation
We note the requirement in the Civil Liability Act 2018 for HM Treasury to report to Parliament in the 2024–25 financial year on the extent to which savings have been passed on to policyholders. Whilst we acknowledge that many factors …
Read more
Government Response Summary
The MoJ agrees that transparency is important for the statutory savings report and will work with HMT and the FCA, considering commercial sensitivities. However, regarding a follow-up assessment, they deem it too early to commit, stating they will continue to discuss it as the work on the savings report progresses.
Ministry of Justice
View Details →