Source · Select Committees · Justice Committee
Recommendation 5
5
Require MoJ to outline urgent resolution steps for OIC professional user technological problems
Recommendation
We appreciate that it takes time for new systems to ‘bed in’ and we are encouraged that the MIB continues to request and collate feedback from both direct and professional users of the OIC and that it is committed to finding resolutions to problems as they Whiplash reform and the Official njury Claim Service 19 arise. However, it is vital that any technological problems which professional users of the OIC face that affect efficiency, accuracy or timeliness are resolved as a matter of urgency. In its response to this Report, the MoJ should set out what steps it is taking in conjunction with the MIB to address these concerns, and when it expects them to be resolved. (Paragraph 33) Unresolved cases and timeliness
Government Response
A response document is linked to this report, dated 29 November 2023. Response attribution to this recommendation has not been verified. Read the response document ↗