Source · Select Committees · Justice Committee
Recommendation 14
14
Paragraph: 49
Action Fraud's successor must prioritise victim experience with trained support staff.
Conclusion
While we welcome the Government’s commitment to replace Action Fraud with a new service better able to record and disseminate information about a crime, the service also needs to focus on victim experience, ensuring there are trained individuals staffing Action Fraud’s successor who can assess the needs and vulnerabilities of victims and direct them to appropriate resources.
Paragraph Reference:
49
Government Response
A response document is linked to this report, dated 11 January 2023. Response attribution to this conclusion has not been verified. Read the response document ↗