Source · Select Committees · Justice Committee
Recommendation 13
13
Deferred
Paragraph: 48
Planned Action Fraud replacement focuses on technology, neglecting victim experience improvements.
Conclusion
We welcome the Government’s plans to replace Action Fraud with a new service in 2024; however, we understand from the Government’s evidence to our inquiry that the planned changes are focused on the technology underpinning the service, primarily improving the analytical tools applied when a crime is reported rather than improving customer experience. While this is an important development, changes to the service also clearly need to bring about improvements in the victim’s experience of reporting a fraud crime.
Government response summary AI-generated
The government's response discussed reforms to the disclosure regime in the criminal justice system and the Attorney General's guidelines, rather than addressing improvements to the customer experience of Action Fraud's replacement service.
Paragraph Reference:
48
Government Response
The government responded to this report on 11 January 2023. No passage in that response could be matched to this conclusion. Read the response document ↗