Source · Select Committees · Justice Committee
Recommendation 13
13
Paragraph: 48
Planned Action Fraud replacement focuses on technology, neglecting victim experience improvements.
Conclusion
We welcome the Government’s plans to replace Action Fraud with a new service in 2024; however, we understand from the Government’s evidence to our inquiry that the planned changes are focused on the technology underpinning the service, primarily improving the analytical tools applied when a crime is reported rather than improving customer experience. While this is an important development, changes to the service also clearly need to bring about improvements in the victim’s experience of reporting a fraud crime.
Paragraph Reference:
48
Government Response
A response document is linked to this report, dated 11 January 2023. Response attribution to this conclusion has not been verified. Read the response document ↗