Source · Select Committees · Justice Committee
Recommendation 12
12
Deferred
Paragraph: 43
Action Fraud and successor services require sufficient staffing to support victims effectively.
Conclusion
Sufficient staffing needs to be put in place to ensure Action Fraud and its successor service can provide a high-quality service to victims, keeping them updated on the progress of their case and directing them to appropriate support services where required.
Government response summary AI-generated
The government did not commit to specific staffing for Action Fraud or its successor service's victim updates, instead highlighting broader efforts to improve overall court efficiency, recruit judges, and construct new courts, including one expected to focus on economic crime by 2026.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
43
Government Response
Deferred
HM Government · verbatim extract
Deferred
It is important to ensure that victims get through to call centres as quickly as possible, and this is one of the key improvements we are working towards. This may require more staff, or it may require better use of technology. We will work to ensure there is sufficient capacity with the new commercial suppliers once appointed. In the meantime, we will be launching a new reporting tool and website next year. This tool will improve the ease and timeliness of the reporting experience, as well as offering simpler pathways to access further support and guidance. To complement this, a new automated SMS feature will send victims waiting in a call queue a direct link to the new website as an alternative reporting option and a new chat bot has been developed for the website to handle greater volumes of reports.
Read the full response on Parliament ↗