Source · Select Committees · Justice Committee
Recommendation 11
11
Deferred
Paragraph: 43
Increased Action Fraud call centre staffing remains insufficient for adequate service.
Conclusion
Although the level of staffing at Action Fraud’s reporting call centre has increased from 75 to 95, this is clearly not sufficient to provide an adequate service to all those reporting a fraud.
Government Response Summary
The government deflected the recommendation about Action Fraud call centre staffing, focusing instead on police professional training and development for fraud investigation, outlining existing training programs and support for the College of Policing.
Paragraph Reference:
43
Government Response
Deferred
HM Government
Deferred
The Government is supportive of College of Policing’s (CoP) desire to ensure police professionals have access to high standards of learning and professional development, to equip those who might deal with fraud with the right skills and knowledge. CoP are working with the national policing lead City of London Police to review policing arrangements for fraud. Currently, there are four key strands of fraud training: for new entrants to the service in the recruits’ curriculum; general investigation training through the professionalising investigation programme; specific learning products available through the City of London Police Economic and Cyber Crime Academy; and content from the College of Policing’s Digital Intelligence and Investigation suite. 10 Fraud and the Justice system: Government Response The curriculum for all new starters includes curricula on digital investigations, understanding the digital crime scene and recovery of digital material. This is supported by content which helps new and serving officers, police staff and volunteers to acquire the digital skills they need to undertake investigations effectively. The Government acknowledges that there is more to be done to ensure Law Enforcement have the training they need to effectively combat fraud. We continue to support CoP, as they bring together forces and experts to share best practice and develop collaborative plans for policing to improve their work to detect, prevent and disrupt fraud. Prosecuting Fraud 1.1