Source · Select Committees · Work and Pensions Committee
4th Report – Get Britain Working: Reforming Jobcentres
Work and Pensions Committee
HC 653
Published 8 September 2025
Recommendations
20
Accepted in Part
Add long-term employment and job quality metrics to Jobcentre performance framework and incentivise providers.
Recommendation
To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that …
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Government Response Summary
The government partially accepts, stating they already measure sustained earnings over 3 and 6 months as part of their framework. However, they do not intend to introduce job quality metrics due to data limitations and suitability concerns, but are committed to developing robust performance measures for the new Jobs and Careers Service.
Department for Work and Pensions
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22
Accepted in Part
Rebuild employer trust by setting Jobcentre engagement targets and recruiting specialist liaison officers.
Recommendation
DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This …
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Government Response Summary
The government partially accepts, supporting the intent to strengthen employer engagement and having launched an Employer Strategy. They are exploring metrics for local engagement and trialling a Recruitment Consultant role, but do not believe setting uniform targets for Jobcentres is appropriate.
Department for Work and Pensions
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25
Accepted in Part
Audit existing Jobcentre partnerships with the voluntary and community sector to develop new operational models.
Recommendation
DWP should improve how it works with the voluntary and community sector, but first it needs to understand its current position. DWP should undertake an audit of its existing partnership work. It should use this to develop new operational models …
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Government Response Summary
The government partially accepts, committing to actively collaborate with the voluntary and community sector and develop a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network. This tool will standardise data collection to inform a more Flexible Delivery Network.
Department for Work and Pensions
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30
Accepted in Part
Reduce visibility of security guards in Jobcentres, ensuring a more welcoming entry experience.
Recommendation
Jobseekers are not criminals and shouldn’t be greeted at Jobcentres by security guards. DWP should make security guards much less visible in Jobcentres, with a more welcoming presence when people enter. (Recommendation, Paragraph 133)
Government Response Summary
The government partially accepts, stating they will ensure Security Officers are available for safety but will make them more approachable through new uniforms and training. They will also improve safety through technology, rather than solely relying on security guards, and use Innovation Hubs to test new welcome services.
Department for Work and Pensions
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Conclusions (1)
24
Conclusion
Accepted in Part
Many people who use Jobcentres have multiple and complex needs, which can act as barriers to them securing employment. Too often, issues that prevent people from finding jobs go unaddressed. Jobcentres and Jobcentre staff will not be able to address these barriers on their own. If DWP is serious about …
Government Response Summary
The government partially accepts, recognising the value of the voluntary sector and committing to actively collaborate with them for the new Jobs and Careers service. They are also developing a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network, aiming to inform a more Flexible Delivery Network.