Source · Select Committees · Work and Pensions Committee
Recommendation 30
30
Create an external system for benefit advisers to directly refer claimant concerns to ACSSLs
Recommendation
The Department should also develop a more systematic route through which benefit advisers can contact ACSSLs directly, when and if they have a serious concern about a claimant. DWP should consider creating an external equivalent of the internal system it uses to allow DWP colleagues to refer cases for ACSSL consideration. (Recommendation, Paragraph 120)
Government Response
A response document is linked to this report, dated 22 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗