Recommendation 29

We recommend DWP work to improve awareness of the work that Advanced Customer Support Senior Leaders undertake, including by setting out a full description of their role when publishing their new approach to safeguarding, and by promoting case studies. As part of its review into safeguarding, the Department should also assess ACSSL capacity against demand, including considering unmet need, and undertake work to understand the likely impact of any changes it makes to its approach on ACSSLs. If necessary, DWP should expand the number of ACSSLs working across Great Britain. (Recommendation, Paragraph 119)