Source · Select Committees · Work and Pensions Committee
Recommendation 31
31
Not Addressed
DWP inconsistently refers vulnerable claimants to appropriate external safeguarding agencies
Conclusion
Effective collaboration between partners is essential to understand the complex needs of some claimants, to understand if they are at risk, and to identify if any interventions are required to assure their safety. The Department has taken some steps to improve the way it works with other agencies, led by Advanced Customer Support Senior Leader (ACSSL), who now sit on 80% of Safeguarding Adults Boards. However, the department still does not consistently refer vulnerable claimants to appropriate agencies. (Conclusion, Paragraph 127)
Government Response Summary
The government states it will continue to strengthen partnerships with Safeguarding Adult Boards and increase DWP representation (currently 80%), and plans to publish the joint Memorandum of Understanding. However, it does not directly address the committee's finding that the department does not consistently refer vulnerable claimants to appropriate agencies.
Government Response
Not Addressed
HM Government
Not Addressed
DWP will continue to explore further opportunities to strengthen its partnership with the National Network for Safeguarding Adults Board Chairs and enhance the Department’s contribution at both local and national levels. DWP currently has active engagement with local Safeguarding Adults Boards (SABs). The Department’s Advanced Customer Support Senior Leaders (ACSSLs) maintain links with all SABs and currently represent DWP at approximately 80% of these boards. DWP continues to work with the National Network for Safeguarding Adult Board Chairs to increase representation, informed by engagement indicating that Board Chairs place significant value on the Department’s presence at these meetings. The Department fully supports the ambition of achieving consistent and comprehensive representation across all SABs, as part of its commitment to multi-agency working and improving outcomes for vulnerable customers. In addition to the joint Memorandum of Understanding, DWP continues to support the local Safeguarding Adult Boards by: • Providing timely and relevant customer information to support the SAB’s reviews • Explaining the Department’s interactions with a customer • Sharing learning and improvements taken forward as a result of these cases This collaborative approach increases transparency, accountability and continuous improvement. The joint memorandum of understanding is planned to be published as part of the Governments’ commitment to transparency.