Recommendation 31

Effective collaboration between partners is essential to understand the complex needs of some claimants, to understand if they are at risk, and to identify if any interventions are required to assure their safety. The Department has taken some steps to improve the way it works with other agencies, led by Advanced Customer Support Senior Leader (ACSSL), who now sit on 80% of Safeguarding Adults Boards. However, the department still does not consistently refer vulnerable claimants to appropriate agencies. (Conclusion, Paragraph 127)