Recommendation 22

Some vulnerable claimants require reasonable adjustments and additional support throughout their benefit claim. These adjustments are crucial to ensuring that claimants can successfully engage with the system, receive the support they are entitled to, and reduce the risk of unmet needs escalating to serious harms. However, many claimants do not know that additional support exists and it can be even be difficult for experts to know what is available. DWP has said it intends to set out the support available to those who require it and how to access that support, and we welcome this measure. (Conclusion, Paragraph 92)