Source · Select Committees · Work and Pensions Committee
Recommendation 21
21
Ensure Jobcentres provide equivalent comprehensive support to claimants as 'Help to Claim' service.
Recommendation
DWP must ensure that Jobcentres can provide as thorough a service as used to be offered through Help to Claim. We recommend that, in its response to this report, DWP sets out where the support offered in Jobcentres and through home visits differs from that provided by Help to Claim. If it identifies a shortfall, DWP must set out how it intends to provide equivalent support to claimants who require it. (Recommendation, Paragraph 80)
Government Response
A response document is linked to this report, dated 22 July 2025. Response attribution to this recommendation has not been verified. Read the response document ↗