Source · Select Committees · Work and Pensions Committee
Recommendation 20
20
Removal of face-to-face 'Help to Claim' creates inadequate support for vulnerable Universal Credit applicants.
Conclusion
Ensuring vulnerable people have support to access the benefits they are entitled to is an essential part of delivering equitable welfare provision and an effective safety net. Since the removal of Help to Claim’s face-to-face service in 2022 it has become more difficult for some individuals to apply for Universal Credit. We are not convinced that DWP’s safeguards - referring claimants to Jobcentres, or to the DWP visiting team - offer an adequate solution. (Conclusion, Paragraph 79)
Government Response
A response document is linked to this report, dated 22 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗