Source · Select Committees · Work and Pensions Committee
Recommendation 29
29
Paragraph: 113
Trial different CMS helpline opening hours, including weekends, to improve accessibility
Recommendation
The current opening hours of the CMS helpline were criticised in our roundtable discussions, particularly from parents who had work commitments. We recommend the Government trial different opening hours for the CMS, to include weekends. This could be achieved by reducing the opening hours on some weekdays.
Paragraph Reference:
113
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this recommendation has not been verified. Read the response document ↗