Select committee: Work and Pensions Committee

Recommendation 29

Sixth Report - Children in poverty: Child Maintenance Service Published 27 Apr 2023 Paragraph 113 Addressed to Department for Work and Pensions
Recommendation (the committee's words)
The current opening hours of the CMS helpline were criticised in our roundtable discussions, particularly from parents who had work commitments. We recommend the Government trial different opening hours for the CMS, to include weekends. This could be achieved by reducing the opening hours on some weekdays.

From: Work and Pensions Committee, Sixth Report - Children in poverty: Child Maintenance Service (HC 272), paragraph 113, 27 April 2023

Government response

The government responded to the whole report on 6 July 2023.

Summary written by Accountability Index from the government's response. It is not the government's own words.

The government welcomes the Committee's report and responds to each recommendation, agreeing with some aims and disagreeing with or declining others.

  • It agrees that effective enforcement should be a key priority, and says that if the Child Support (Enforcement) Bill receives royal assent, a simpler administrative liability order will "substantially speed up" moves to stronger enforcement.
  • It disagrees that the Financial Investigation Unit referral system is not functioning as it should, and does not agree that splitting Child Benefit between parents with shared care would be appropriate.
  • On Universal Credit, it says "there are no estimated timescales currently" for partial deductions for child maintenance, and "no plans currently" to alter the order of deductions.
  • It intends a "fundamental review" of the child maintenance calculation, including whether to include both parental incomes, and says it will consider moving rates into secondary legislation. Any changes would be explored "at the earliest opportunity" if the review indicates they are necessary.

Read the government's response ↗ Report an error