Source · Select Committees · Work and Pensions Committee
Recommendation 30
30
Paragraph: 115
CMS customer contact methods via letters or telephone remain slow and antiquated
Conclusion
Customers only being able to contact the CMS via letters or telephone is slow and antiquated. The CMS should introduce an electronic messaging system, or at least an ability for customers to contact them by e-mail to provide greater levels of customer convenience.
Paragraph Reference:
115
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this conclusion has not been verified. Read the response document ↗