Source · Select Committees · Work and Pensions Committee
Recommendation 28
28
Paragraph: 112
Review support and training for CMS staff within six months and report findings
Recommendation
We acknowledge that staff working for the Child Maintenance Service can have a difficult caseload and come across difficult and distressing situations routinely as part of their work. To ensure that staff are able to support customers, appropriate training and support is essential. The Government should review, within six months of this Report being published, the support and training provided to CMS staff and report its findings to the Committee, alongside the actions it will take in response to remedy any issues identified.
Paragraph Reference:
112
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this recommendation has not been verified. Read the response document ↗