Source · Select Committees · Work and Pensions Committee
Recommendation 27
27
Paragraph: 111
Publish annual customer service data from CMS to demonstrate improvements publicly
Recommendation
We have heard that perceptions of the levels of customer service of the CMS continue to be poor for both paying and receiving parents. The Department should develop its management information to allow it to demonstrate it is delivering good customer service and report publicly on this regularly. We recommend the Department should publish this information on a yearly basis as part of the Department’s annual customer experience survey returns.
Paragraph Reference:
111
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this recommendation has not been verified. Read the response document ↗