Source · Select Committees · Scottish Affairs Committee
Recommendation 84
84
Unlike previous benefit systems Universal Credit is designed to be a digital by default system,...
Conclusion
Unlike previous benefit systems Universal Credit is designed to be a digital by default system, meaning that digital mechanisms are the DWP’s primary approach for the application and processing of Universal Credit. This process has reformed benefit administration; online applications and regional Service Centres have replaced in-person 200 Q182 201 Q204 202 Scottish Government, Universal Credit Scotland Bulletin – April 2021, accessed 13 May 2021 203 Q182 204 Q182 205 Q66 206 Q118 207 Q182 208 Q182 209 Q204 Welfare policy in Scotland 35 ‘signing-on’ processes in local job centres. People who want to claim do so by creating an online account (usually from their own devices such as laptops and mobile phones) and from there fill out an online application form and carry out other tasks such as: • keeping a record of the things they’ve done to prepare or look for work • have conversations with their work coach • report a change of circumstances • record childcare costs • provide details about a health condition or disability • see how much their Universal Credit payments are • check what they have agreed to do in their Claimant Commitment210
Government Response
Not Addressed
HM Government
Not Addressed
It is positive to see DWP’s response to the pandemic highlighted in the report, reflecting on the fact that Universal Credit was able to stand up to the challenge faced during covid leading to increased number of claimants. The increase in work coaches by 1,152 in Scotland, and the increase in specialist disability employment advisors, helped to ensure access to reserved benefits was improved for claimants in Scotland. The tribute to DWP employees (referenced in Paragraphs 15, 23, 81 and 93), will be particularly appreciated by colleagues throughout the country.