Source · Select Committees · Scottish Affairs Committee
Recommendation 83
83
The Minister for Welfare Delivery highlighted that he felt the Universal Credit digital application system...
Conclusion
The Minister for Welfare Delivery highlighted that he felt the Universal Credit digital application system ‘stood up to the challenge’207 that the pandemic presented and that the previous legacy benefits system, which more heavily relied on paper-based administration, separate benefits and application processes, and need for in-person applications ‘would have fallen over’208 under the pressure exerted on the welfare system by the pandemic. He went on to explain that the system working as it had done and with the efforts of DWP staff payment timeliness for Universal Credit in Scotland ‘remains over 90%’.209 Universal Credit – digital by default system
Government Response
Not Addressed
HM Government
Not Addressed
It is positive to see DWP’s response to the pandemic highlighted in the report, reflecting on the fact that Universal Credit was able to stand up to the challenge faced during covid leading to increased number of claimants. The increase in work coaches by 1,152 in Scotland, and the increase in specialist disability employment advisors, helped to ensure access to reserved benefits was improved for claimants in Scotland. The tribute to DWP employees (referenced in Paragraphs 15, 23, 81 and 93), will be particularly appreciated by colleagues throughout the country.