Source · Select Committees · Scottish Affairs Committee
Recommendation 85
85
Chris Birt of The Joseph Rowntree Foundation commented that this digital by default system meant...
Conclusion
Chris Birt of The Joseph Rowntree Foundation commented that this digital by default system meant that for some claimants ‘being able to [apply for Universal Credit] online is far simpler and that is obviously welcome.’211 Neil Cowan of The Poverty Alliance agreed saying that with the digital system ‘some people do find it more straightforward’.212 Accessing Universal Credit
Government Response
Not Addressed
HM Government
Not Addressed
It is positive to see DWP’s response to the pandemic highlighted in the report, reflecting on the fact that Universal Credit was able to stand up to the challenge faced during covid leading to increased number of claimants. The increase in work coaches by 1,152 in Scotland, and the increase in specialist disability employment advisors, helped to ensure access to reserved benefits was improved for claimants in Scotland. The tribute to DWP employees (referenced in Paragraphs 15, 23, 81 and 93), will be particularly appreciated by colleagues throughout the country.