Recommendation 69

We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance in the form of a Scottish welfare service directory to be updated annually. This would allow claimants, organisations (including 159 Policy in Practice (WPS0010) 160 Q208 161 Q208 162 Q208 163 Q208 164 “Government delivers 13,500 Work Coaches to boost Britain’s Jobs Army”, Department for Work and Pensions press release, March 2021, accessed 27 April 2021 165 Q183 166 Q145 167 Q145 Welfare policy in Scotland 31 housing associations and Local Authorities & COSLA), as well as advocacy groups to keep up to date with changes and updates to social security in Scotland and would help implementation of a ‘no wrong door’ policy.