Source · Select Committees · Scottish Affairs Committee
Recommendation 70
70
Deferred
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently...
Recommendation
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently signposted by the UK Government on its website and for both governments to learn from communications that have taken place throughout the covid-19 pandemic to make sure that their respective web pages are clear and highlight relevant and accurate information and sign-post Scottish residents to the correct information resource. Devolution of disability benefits to the Scottish Government
Government response summary AI-generated
The UK government redirected the recommendation, stating it is a matter for the Scottish Government to address.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
This is a recommendation for the Scottish Government. We have committed to making a benefits eligibility checker available online, so will consider this as part of our work on pass- porting and referral pathways with third party organisations and consider which benefits need specific attention and how partners and online content can helpus strengthen our approach. Social Security Scotland already takes a user centred approach to content design, testing content with people to make sure it meets their needs, is clear and easy to navigate. This is a continual process where we monitor analytics and take feedback on pages to continually improve the content and user experience. As part of Social Security Scotland’s scoping work for signposting and referrals, we will continue to work with stakeholders to help ensure any developments meet the needs of the user.
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