Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 8
8
Paragraph: 38
The increased use and focus on developing the PHSO’s mediation capacity as a means to...
Conclusion
The increased use and focus on developing the PHSO’s mediation capacity as a means to speed up casework is extremely welcome. However, considering the Ombudsman said that there is the potential to resolve 25% of cases by mediation rather than investigation, the scale of its use in the 2021–22 period to resolve less than 0.1% of cases is very disappointing.
Paragraph Reference:
38
Government Response
A response document is linked to this report, dated 16 June 2023. Response attribution to this conclusion has not been verified. Read the response document ↗