Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 7
7
Acknowledged
Paragraph: 37
The Committee welcomes the improvements the PHSO has made to its website to give clarity...
Recommendation
The Committee welcomes the improvements the PHSO has made to its website to give clarity on how complaints will be considered using the severity of injustice scale. However, as indicated in the PHSO’s response to the Committee’s PHSO Scrutiny 2020–21 Report in May 2022, the PHSO should report back to the Committee in its response to this Report on whether more detailed information could be provided on its website to give members of the public and Members of Parliament an indication of how long it may take for a case to be considered.
Government Response Summary
The government acknowledges the improvements to the website and will review the content to see if further improvements can be made to explain their process and the complainant journey, whilst ensuring that the website remains succinct, accessible and easy to navigate, also exploring technological solutions.
Paragraph Reference:
37
Government Response
Acknowledged
HM Government
Acknowledged
We thank the Committee for recognising the improvements we have made. We keep our website content under constant review so that it provides the best experience for the public. We will review the content to see if further improvements can be made to explain our process and the complainant journey, whilst ensuring that the website remains succinct, accessible and easy to navigate. We are also exploring technological solutions for how we can provide organisations and people who use our service up-to-date information on how their complaints are progressing to further improve their interaction with us.