Select Committee · Public Administration and Constitutional Affairs Committee

Parliamentary and Health Service Ombudsman Scrutiny 2021-22

Status: Closed Opened: 29 Sep 2022 Closed: 10 Jul 2023 17 recommendations 18 conclusions 1 report

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the Parliamentary and Health Service Ombudsman (PHSO) in the financial year 2021/22. According to the House of Commons Standing Order 146 , PACAC’s role in relation to the PHSO is: to examine the reports of the Parliamentary …

Reports

1 report

Title	HC No.	Published	Items	Response
Sixth Report - Parliamentary and Health Service Ombudsman S…	HC 745	31 Mar 2023	35	Responded

Recommendations & Conclusions

1 item

9 Recommendation Sixth Report - Parliamentary and Health… Accepted in Part

The Committee appreciates that there are issues to address with the use of mediation, such...

The Committee appreciates that there are issues to address with the use of mediation, such as the fact that the PHSO cannot publish the details of parties’ engagement through private mediation. However, finding solutions to these issues should be a priority for the PHSO in order to improve its overall …

Government response. The PHSO aims to double the number of mediations again in 2023-24, has trained more caseworkers, and will start publishing outcomes of complaints resolved through mediation, but does not commit to the specific 25% target due to complainant availability and …

Oral evidence sessions

1 session

Date	Witnesses
29 Nov 2022	Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman, Rob Behrens CBE · Parliamentary and Health Service Ombudsman	View ↗

Correspondence

7 letters

Date	Direction	Title
4 Jul 2023	To cttee	Letter from Rob Behrens CBE on the PHSO Report - Broken trust: making patient s…
28 Mar 2023	—	Correspondence with Rt Hon Therese Coffey MP, Secretary of State, Department f…
10 Jan 2023	—	Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsma…
20 Dec 2022	From cttee	Letter to Rob Behrens CBE, Parliamentary and Health Service Ombudsman on update…
20 Dec 2022	From cttee	Letter to Rt Hon Therese Coffey MP, Secretary of State, DEFRA on the Environmen…
22 Nov 2022	To cttee	Letter from Andreas Pottakis, Chair of the Independent Peer Review Panel on the…
1 Nov 2022	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…