Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 17
17
Acknowledged
Paragraph: 75
The tenant satisfaction measures (TSMs) and the new access to information scheme are central to...
Conclusion
The tenant satisfaction measures (TSMs) and the new access to information scheme are central to the Government’s plans for making the sector more transparent. While we do welcome the steps taken to improve transparency, we must note how underwhelmed the sector is by these proposals. In their current form, we think they could, if implemented properly, make a small but meaningful contribution to the ability of tenants to hold their provider to account.
Government Response Summary
The government has published a final suite of TSMs, which they will use as a source of regulatory intelligence, and they intend to review their TSM requirements at an appropriate point after implementation.
Paragraph Reference:
75
Government Response
Acknowledged
HM Government
Acknowledged
8. In relation to the TSMs, following a period of consultation which concluded earlier this year, we have recently published a final suite of TSMs. We welcome the fact that over half of the respondents to this consultation were social housing tenants. We want TSMs to be a valuable source of information for tenants as well as landlords themselves. We will use TSM information as one of our sources of regulatory intelligence. In developing the measures, we have strived to achieve the white paper’s aims for TSMs. In our consultation we also set out a number of principles for the TSMs, one of which is that the TSMs should ensure comparability of performance so far as is possible and limit the scope for gaming. We intend to review our TSM requirements at an appropriate point after implementation, to ensure that they are working as an effective tool for tenants and for us. (Paragraph 76)