Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 10
10
Paragraph: 38
Ofgem and energy companies failed to proactively improve consumer standards for winter.
Conclusion
While we welcome the forthcoming set of consumer standards, we are disappointed that Ofgem did not anticipate the need for significant improvements ahead of this winter. Introducing them from December 2023 will likely be too late to see significant 12 Preparing for the winter differences made this winter. We also believe that energy companies have not been sufficiently proactive in anticipating and exceeding the expectations of Ofgem and the public.
Paragraph Reference:
38
Government Response
A response document is linked to this report, dated 15 December 2023. Response attribution to this conclusion has not been verified. Read the response document ↗