Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 10
10
Acknowledged
Paragraph: 38
Ofgem and energy companies failed to proactively improve consumer standards for winter.
Conclusion
While we welcome the forthcoming set of consumer standards, we are disappointed that Ofgem did not anticipate the need for significant improvements ahead of this winter. Introducing them from December 2023 will likely be too late to see significant 12 Preparing for the winter differences made this winter. We also believe that energy companies have not been sufficiently proactive in anticipating and exceeding the expectations of Ofgem and the public.
Government response summary AI-generated
The government acknowledges its focus on improving consumer standards and states that Ministers have engaged with energy suppliers and Ofgem to foster a proactive culture, while highlighting Ofgem's past Market Compliance Reviews which led to improvement plans and fines for underperforming suppliers.
Paragraph Reference:
38
Government Response
The government responded to this report on 15 December 2023. No passage in that response could be matched to this conclusion. Read the response document ↗