Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 9
9
Paragraph: 37
Require energy companies to use contact empathy as a measure of customer service success.
Recommendation
We recommend that contact empathy be used as a measure of success in customer service provision by energy companies. This would help to rebuild trust in the sector.
Paragraph Reference:
37
Government Response
A response document is linked to this report, dated 15 December 2023. Response attribution to this recommendation has not been verified. Read the response document ↗