Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 11
11
Paragraph: 39
Mandate Ofgem and energy companies to adopt a proactive culture improving consumer standards.
Recommendation
Ofgem and energy companies need to adopt a more proactive culture in improving industry consumer standards. Energy companies should not wait to be enforced to certain standards by Ofgem but should be innovating to improve customer satisfaction and attract more customers. We expect Ofgem to be quicker in challenging energy companies where they are failing to deliver quality customer service.
Paragraph Reference:
39
Government Response
A response document is linked to this report, dated 15 December 2023. Response attribution to this conclusion has not been verified. Read the response document ↗