Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 11
11
Acknowledged
Paragraph: 39
Mandate Ofgem and energy companies to adopt a proactive culture improving consumer standards.
Recommendation
Ofgem and energy companies need to adopt a more proactive culture in improving industry consumer standards. Energy companies should not wait to be enforced to certain standards by Ofgem but should be innovating to improve customer satisfaction and attract more customers. We expect Ofgem to be quicker in challenging energy companies where they are failing to deliver quality customer service.
Government response summary AI-generated
The government acknowledges its focus on improving consumer standards and states that Ministers have engaged with energy suppliers and Ofgem to foster a proactive culture, while highlighting Ofgem's past Market Compliance Reviews which led to improvement plans and fines for underperforming suppliers.
Paragraph Reference:
39
Government Response
The government responded to this report on 15 December 2023. No passage in that response could be matched to this conclusion. Read the response document ↗