Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 8
8
Deferred
Paragraph: 36
Require energy companies to provide priority phonelines for intermediaries supporting vulnerable clients.
Recommendation
We recommend that energy companies be required to provide, on request, a priority phoneline for trusted intermediaries, charities and consumer organisations to access support for their clients over the winter months. This should be implemented ahead of this winter.
Government Response Summary
The government provided no specific response to this recommendation, addressing it as part of a grouped response with subsequent recommendations.
Paragraph Reference:
36
Government Response
Deferred
HM Government
Deferred
And