Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 8
8
Paragraph: 36
Require energy companies to provide priority phonelines for intermediaries supporting vulnerable clients.
Recommendation
We recommend that energy companies be required to provide, on request, a priority phoneline for trusted intermediaries, charities and consumer organisations to access support for their clients over the winter months. This should be implemented ahead of this winter.
Paragraph Reference:
36
Government Response
A response document is linked to this report, dated 15 December 2023. Response attribution to this recommendation has not been verified. Read the response document ↗