Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 7
7
Deferred
Paragraph: 34
Mandate energy suppliers provide enhanced support, time, and attention to all customers, especially vulnerable groups.
Recommendation
We recommend that Ofgem consider how it should mandate that all customers, and particularly vulnerable groups, get more time, better attention and continuity of support from their energy supplier.
Government response summary AI-generated
The government provided no specific response to this recommendation, addressing it as part of a grouped response with subsequent recommendations.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
34