Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 7
7
Paragraph: 34
Mandate energy suppliers provide enhanced support, time, and attention to all customers, especially vulnerable groups.
Recommendation
We recommend that Ofgem consider how it should mandate that all customers, and particularly vulnerable groups, get more time, better attention and continuity of support from their energy supplier.
Paragraph Reference:
34
Government Response
A response document is linked to this report, dated 15 December 2023. Response attribution to this recommendation has not been verified. Read the response document ↗