Source · SPSO (Scottish Public Services Ombudsman)

Castlehill Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201605546 Sector Local Government Category repairs and maintenance Decided 01 December 2017

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Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗

Full decision

Summary

Mr C complained about rechargeable repairs he was billed for after he vacated his tenancy. Under the terms of his tenancy agreement he was responsible for any damage caused and any items left in the property. He was charged for removal of items, repairs to doors and cleaning and redecoration throughout.

We found that Mr C had been properly advised of his responsibilities. We further found that the condition of the property was beyond what could be considered fair wear and tear. We did not uphold the complaint.

Related reading

View Decision Report 201605546 as a PDF (10.82 KB) Updated: March 13, 2018

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