Home / Sources / Devolved Ombudsmen / 201605546
Index live
Source · SPSO (Scottish Public Services Ombudsman)

Castlehill Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201605546 Sector Local Government Category repairs and maintenance Decided 01 December 2017
Care home maintenance delays Public Infrastructure Physical Hazards

Full decision

Summary

Mr C complained about rechargeable repairs he was billed for after he vacated his tenancy. Under the terms of his tenancy agreement he was responsible for any damage caused and any items left in the property. He was charged for removal of items, repairs to doors and cleaning and redecoration throughout.

We found that Mr C had been properly advised of his responsibilities. We further found that the condition of the property was beyond what could be considered fair wear and tear. We did not uphold the complaint.

Related reading

View Decision Report 201605546 as a PDF (10.82 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Castlehill Housing Association Ltd

Reference Date Summary Outcome
202103075 01 May 2023 C complained that the association did not respond reasonably to reports of anti-social behaviour C made about a neighbouring tenant … Upheld
201508704 01 Oct 2016 Mr and Mrs C's washing machine failed and caused a flood to their downstairs neighbour's flat. Both Mr and Mrs … Resolved / Early Resolution
201600684 01 Oct 2016 Mr C complained to us on behalf of his sister (Miss A), a housing association tenant. He complained that the … Not Upheld
201301787 01 Jan 2014 Mr C complained that a housing association staff member had given confidential information about him to a neighbour, and complained … Partly Upheld
View all decisions for this organisation
Source decision Back to decisions list