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University of the West of Scotland

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201504017 Sector Education Category communication staff attitude dignity and confidentiality Decided 01 May 2016

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Patient dignity and privacy Complaint record keeping failures

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Summary

Mrs C complained that the university did not tell her sooner that the course she applied for was full. She also complained that the university did not deal with her application in line with their process, and about their handling of her complaint.

We found that the university told Mrs C that the course was full as soon as they knew this to be the case, which was the day after the school exam results were issued; it was only then that it became clear to the university that the course had no places available. We also found that the university followed the correct procedure in considering Mrs C's application, and when investigating and responding to her complaint. We did not uphold Mrs C's complaints.

Related reading

View Decision Report 201504017 as a PDF (10.92 KB) Updated: March 13, 2018

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