Mr and Mrs C were unhappy that the housing association had refused to repair or replace their draughty living room windows. We found that the association had assessed the windows in question and determined that they were not in a state of immediate disrepair, and would be replaced as part of a forthcoming window replacement programme. Because of this, we did not uphold the complaint.
View Decision Report 201303090 as a PDF (10.74 KB) Updated: March 13, 2018
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202002983 | 01 Dec 2022 | C complained about the length of time taken by their housing association to carry out repairs on their property and … | Not Upheld |
| 201700908 | 01 Apr 2018 | Mr C complained that the housing association did not investigate his complaints of damp in line with their obligations. He … | Not Upheld |
| 201607176 | 01 May 2017 | Mr C made a complaint against his housing association as he had ongoing problems with damp and water penetration in … | Upheld |
| 201602008 | 01 Apr 2017 | Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to … | Not Upheld |
| 201600473 | 01 Apr 2017 | Mr C contacted the housing association regarding the behaviour of his neighbour, who was their tenant. He said that a … | Not Upheld |