Source · SPSO (Scottish Public Services Ombudsman)

Argyll Community Housing Association

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201602008 Sector Local Government Category neighbour disputes and anti-social behaviour Decided 01 April 2017

Domestic abuse accommodation support

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Summary

Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to address the anti-social behaviour of Mrs A's neighbour. Mr C said that as a consequence Mrs A been left distressed and upset.

We found that in dealing with Mrs A's case, the association had followed their own policies and the advice of their solicitors. A legal process was entered and this was lengthy. However, as this was not within the control of the association, we did not uphold Mr C's complaint.

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Argyll Community Housing Association

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Other decisions involving Argyll Community Housing Association