Source · SPSO (Scottish Public Services Ombudsman)

Albyn Housing Society Ltd

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201301779 Sector Local Government Category repairs and maintenance Decided 01 July 2014

Care home maintenance delays

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Summary

Miss C's property is served by a communal heating system, which failed to provide heating to her home on several occasions over a number of years. She corresponded with and complained to the housing association about this. At the end of the complaints procedure Miss C complained to us.

While we were considering Miss C’s complaints, she accepted a full and final settlement from the association in relation to this. We decided that because she had accepted the settlement, there was no practical outcome that we could achieve, and that we would not consider this further.

Other decisions involving Albyn Housing Society Ltd

Reference	Date	Summary	Outcome
202501408	01 Mar 2026	C complained about how the association had responded to reports of antisocial behaviour and remained dissatisfied at the conclusion of …	Resolved / Early Resolution
202308924	01 Apr 2025	C, a tenant of Albyn Housing Society Ltd, reported antisocial behaviour (ASB) from a neighbouring family who were also tenants …	Upheld
201300467	01 Jan 2014	Mrs C lives in a house that had electric night storage heaters, using an economy meter with a reduced tariff. …	Partly Upheld
201100872	01 Aug 2012	Following the end of his tenancy, Mr C wrote to the housing association to complain about being charged for necessary …	Not Upheld
201003286	01 Jun 2011	Mr C is a tenant of Albyn Housing Society Ltd (the Society). He moved from one of their properties to …	Partly Upheld

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Albyn Housing Society Ltd

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