Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202503012 | West Dunbartonshire Council | Local Government | Upheld | 1 May 2026 |
| 201605802 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Partly Upheld | 1 Apr 2018 |
| 201607831 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Oct 2017 |
| 201604519 | City Of Glasgow College | Education | Partly Upheld | 1 Jul 2017 |
| 201605531 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Jul 2017 |
| 201508028 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Partly Upheld | 1 Mar 2017 |
| 201508268 | Edinburgh College | Education | Partly Upheld | 1 Aug 2016 |
| 201505278 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 May 2016 |
| 201404550 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Mar 2016 |
| 201501960 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Upheld | 1 Feb 2016 |
| 201403349 | Perth College UHI | Education | Other | 1 Aug 2015 |
| 201404558 | Dundee City Council | Local Government | Not Upheld | 1 May 2015 |
| 201300623 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Upheld | 1 Dec 2013 |
| 201103627 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Upheld | 1 Mar 2013 |
| 201102567 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Partly Upheld | 1 Jul 2012 |
| 201003881 | South Lanarkshire Council | Local Government | Partly Upheld | 1 May 2012 |
| 201103561 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 May 2012 |
| 201102138 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Feb 2012 |
| 201100398 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Oct 2011 |
| 201003272 | Glasgow City Council | Local Government | Not Upheld | 1 Jul 2011 |