Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202401074 | Scottish Prison Service | Prisons | Upheld | 1 Nov 2025 |
| 202110696 | Scottish Ambulance Service | Health | Upheld | 1 Feb 2024 |
| 202205600 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Aug 2023 |
| 202107872 | Lothian NHS Board - Acute Division | Health | Upheld | 1 May 2023 |
| 202107945 | Tayside NHS Board | Health | Partly Upheld | 1 May 2023 |
| 202006236 | Scottish Ambulance Service | Health | Not Upheld | 1 Aug 2022 |
| 202007781 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2022 |
| 202007782 | NHS 24 | Health | Partly Upheld | 1 Sep 2021 |
| 201908098 | Lothian NHS Board - Acute Division | Health | Upheld | 1 May 2021 |
| 201907297 | Borders NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201903644 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201904120 | NHS 24 | Health | Not Upheld | 1 Mar 2020 |
| 201803603 | NHS 24 | Health | Not Upheld | 1 Mar 2019 |
| 201805151 | NHS 24 | Health | Not Upheld | 1 Mar 2019 |
| 201803695 | NHS 24 | Health | Upheld | 1 Jan 2019 |
| 201706372 | NHS 24 | Health | Not Upheld | 1 Dec 2018 |
| 201708602 | East Lothian Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Nov 2018 |
| 201707513 | NHS 24 | Health | Not Upheld | 1 Jul 2018 |
| 201705035 | Scottish Ambulance Service | Health | Not Upheld | 1 Jun 2018 |
| 201609357 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Feb 2018 |
| 201604039 | Highland NHS Board | Health | Not Upheld | 1 Nov 2017 |
| 201609114 | NHS 24 | Health | Not Upheld | 1 Oct 2017 |
| 201603357 | NHS 24 | Health | Not Upheld | 1 Oct 2017 |
| 201700753 | Lanarkshire NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201507493 | NHS 24 | Health | Upheld | 1 Mar 2017 |
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