Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201707615 | Home Scotland | Housing Associations | Not Upheld | 1 Dec 2018 |
| 201606290 | Caledonia Housing Association | Local Government | Not Upheld | 1 Oct 2017 |
| 201600684 | Castlehill Housing Association Ltd | Local Government | Not Upheld | 1 Oct 2016 |
| 201508205 | A Housing Association | Local Government | Upheld | 1 Oct 2016 |
| 201503760 | Caledonia Housing Association | Local Government | Not Upheld | 1 May 2016 |
| 201305770 | Glasgow Housing Association | Local Government | Not Upheld | 1 May 2015 |
| 201305870 | Business Stream | Water | Partly Upheld | 1 Apr 2015 |
| 201302076 | Dumfries and Galloway Council | Local Government | Not Upheld | 1 Apr 2014 |
| 201300781 | The Highland Council | Local Government | Not Upheld | 1 Feb 2014 |
| 201205328 | A Housing Association | Local Government | Partly Upheld | 1 Feb 2014 |
| 201301787 | Castlehill Housing Association Ltd | Local Government | Partly Upheld | 1 Jan 2014 |
| 201301768 | Grampian Housing Association Ltd | Local Government | Not Upheld | 1 Dec 2013 |
| 201300375 | Highland NHS Board | Health | Partly Upheld | 1 Oct 2013 |
| 201202120 | Argyll Community Housing Association | Local Government | Partly Upheld | 1 Oct 2013 |
| 201203541 | A Housing Association | Local Government | Partly Upheld | 1 Oct 2013 |
| 201201423 | Maryhill Housing Association Ltd | Local Government | Partly Upheld | 1 Jul 2013 |
| 201204783 | A Housing Association | Local Government | Partly Upheld | 1 Jul 2013 |
| 201204147 | Oak Tree Housing Association Ltd | Local Government | Not Upheld | 1 May 2013 |
| 201202888 | Wishaw and District Housing Association Ltd | Local Government | Not Upheld | 1 Apr 2013 |
| 201202755 | Glasgow Housing Association Ltd | Local Government | Partly Upheld | 1 Apr 2013 |
| 201003747 | Falkirk Council | Local Government | Partly Upheld | 1 Dec 2012 |
| 201201336 | Dumfries and Galloway Housing Partnership | Local Government | Not Upheld | 1 Dec 2012 |
| 201103490 | The City of Edinburgh Council | Local Government | Not Upheld | 1 Nov 2012 |
| 201104645 | Caledonia Housing Association | Local Government | Partly Upheld | 1 Sep 2012 |
| 201102824 | Fyne Homes | Housing Associations | Not Upheld | 1 Sep 2012 |
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