Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202307184 | Falkirk Council | Local Government | Partly Upheld | 1 Oct 2025 |
| 202310193 | West Dunbartonshire Council | Local Government | Upheld | 1 Jul 2025 |
| 202007481 | West Dunbartonshire Council | Local Government | Upheld | 1 Sep 2023 |
| 202002423 | South Lanarkshire Council | Local Government | Upheld | 1 Sep 2023 |
| 202111128 | The City of Edinburgh Council | Local Government | Upheld | 1 Jul 2023 |
| 201911282 | East Dunbartonshire Council | Local Government | Upheld | 1 May 2022 |
| 201910292 | Falkirk Council | Local Government | Not Upheld | 1 Apr 2022 |
| 201705735 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Jul 2021 |
| 201900063 | East Lothian Council | Local Government | Upheld | 1 Dec 2020 |
| 201900330 | East Lothian Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201902495 | Perth and Kinross Council | Local Government | Upheld | 1 Jul 2020 |
| 201807786 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Jun 2020 |
| 201804948 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Mar 2020 |
| 201805833 | North Lanarkshire Council | Local Government | Not Upheld | 1 Mar 2020 |
| 201801864 | North Lanarkshire Council | Local Government | Upheld | 1 Sep 2019 |
| 201701589 | A Council | Local Government | Upheld | 1 Jul 2019 |
| 201801027 | West Dunbartonshire Council | Local Government | Resolved / Early Resolution | 1 Mar 2019 |
| 201800782 | Scottish Borders Council | Local Government | Partly Upheld | 1 Jan 2019 |
| 201707834 | East Ayrshire Council | Local Government | Partly Upheld | 1 Dec 2018 |
| 201603914 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Oct 2018 |
| 201704486 | Aberdeen City Council | Local Government | Upheld | 1 Sep 2018 |
| 201701484 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Aug 2018 |
| 201705473 | Aberdeen City Council | Local Government | Not Upheld | 1 Aug 2018 |
| 201705014 | Perth and Kinross Council | Local Government | Not Upheld | 1 Jul 2018 |
| 201700213 | Renfrewshire Council | Local Government | Upheld | 1 Jul 2018 |
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