Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201708492 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Jan 2019 |
| 201706446 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jan 2019 |
| 201802900 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jan 2019 |
| 201800888 | University of the West of Scotland | Education | Upheld | 1 Jan 2019 |
| 201806474 | A Dental Practice in the Greater Glasgow & Clyde NHS Board area | Health | Upheld | 1 Jan 2019 |
| 201609404 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2019 |
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2019 |
| 201802678 | A Dentist in the Greater Glasgow & Clyde NHS Board area | Health | Upheld | 1 Jan 2019 |
| 201707590 | Highland NHS Board | Health | Upheld | 1 Jan 2019 |
| 201707492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jan 2019 |
| 201800823 | A Medical Practice in the Borders NHS Board area | Health | Partly Upheld | 1 Jan 2019 |
| 201800032 | Falkirk Council | Local Government | Upheld | 1 Jan 2019 |
| 201800529 | Midlothian Council | Local Government | Not Upheld | 1 Jan 2019 |
| 201801223 | Fife Council | Local Government | Upheld | 1 Jan 2019 |
| 201705298 | Lanarkshire NHS Board | Health | Upheld | 1 Jan 2019 |
| 201802160 | North Lanarkshire Council | Local Government | Upheld | 1 Jan 2019 |
| 201803695 | NHS 24 | Health | Upheld | 1 Jan 2019 |
| 201705932 | Argyll and Bute Council | Local Government | Upheld | 1 Jan 2019 |
| 201800377 | Falkirk Council | Local Government | Partly Upheld | 1 Jan 2019 |
| 201709050 | Scottish Prison Service | Prisons | Partly Upheld | 1 Jan 2019 |
| 201705027 | Angus Council | Local Government | Partly Upheld | 1 Jan 2019 |
| 201602161 | Scottish Prison Service | Prisons | Upheld | 1 Jan 2019 |
| 201708065 | Lothian NHS Board | Health | Upheld | 1 Jan 2019 |
| 201801280 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jan 2019 |
| 201705123 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Jan 2019 |