Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201805658 | Highland NHS Board | Health | Partly Upheld | 1 May 2019 |
| 201804025 | Edinburgh Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 May 2019 |
| 201708611 | Greater Glasgow and Clyde NHS Board | Health | Partly Upheld | 1 May 2019 |
| 201802883 | Scottish Prison Service | Prisons | Not Upheld | 1 May 2019 |
| 201805548 | A Dentist in the Lothian NHS Board area | Health | Not Upheld | 1 May 2019 |
| 201806246 | Forth Valley NHS Board | Health | Not Upheld | 1 May 2019 |
| 201803694 | Dumfries and Galloway NHS Board | Health | Upheld | 1 May 2019 |
| 201801523 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 May 2019 |
| 201805512 | Grampian NHS Board | Health | Upheld | 1 May 2019 |
| 201801992 | Ayrshire and Arran NHS Board | Health | Upheld | 1 May 2019 |
| 201803887 | Edinburgh Napier University | Education | Not Upheld | 1 May 2019 |
| 201707681 | Highland NHS Board | Health | Not Upheld | 1 May 2019 |
| 201608499 | Clear Business Water | Water | Upheld | 1 May 2019 |
| 201705936 | Tayside NHS Board | Health | Not Upheld | 1 May 2019 |
| 201709163 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 May 2019 |
| 201708708 | West Dunbartonshire Council | Local Government | Upheld | 1 May 2019 |
| 201707418 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 May 2019 |
| 201805767 | Fife Council | Local Government | Not Upheld | 1 May 2019 |
| 201800979 | Golden Jubilee National Hospital | Health | Not Upheld | 1 May 2019 |
| 201804616 | East Dunbartonshire Council | Local Government | Upheld | 1 May 2019 |
| 201803770 | Midlothian Council | Local Government | Not Upheld | 1 May 2019 |
| 201810639 | Scottish Water | Water | Upheld | 1 May 2019 |
| 201800410 | Aberdeen City Council | Local Government | Upheld | 1 May 2019 |
| 201707720 | Scottish Prison Service | Prisons | Not Upheld | 1 Apr 2019 |
| 201707741 | The Highland Council | Local Government | Partly Upheld | 1 Apr 2019 |