Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201805985 | Fife NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201808431 | University of the West of Scotland | Education | Upheld | 1 Jul 2020 |
| 201902732 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201807205 | Dumfries and Galloway Council | Local Government | Upheld | 1 Jul 2020 |
| 201808408 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201809165 | Tayside NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201807026 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201901723 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201811027 | Grampian NHS Board | Health | Upheld | 1 Jul 2020 |
| 201810096 | Scottish Prison Service | Prisons | Upheld | 1 Jul 2020 |
| 201807697 | Orkney Islands Council | Local Government | Not Upheld | 1 Jul 2020 |
| 201808613 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201810121 | Aberdeenshire Council | Local Government | Partly Upheld | 1 Jul 2020 |
| 201902398 | Golden Jubilee National Hospital | Health | Upheld | 1 Jul 2020 |
| 201810039 | Fife NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201903216 | Aberdeenshire Council | Local Government | Upheld | 1 Jul 2020 |
| 201901235 | Fife Council | Local Government | Partly Upheld | 1 Jul 2020 |
| 201901389 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2020 |
| 201902648 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201809644 | Scottish Ambulance Service | Health | Partly Upheld | 1 Jul 2020 |
| 201904254 | Forth Valley NHS Board | Health | Upheld | 1 Jul 2020 |
| 201903644 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201906299 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201909131 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201902495 | Perth and Kinross Council | Local Government | Upheld | 1 Jul 2020 |