Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201902732 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201809644 | Scottish Ambulance Service | Health | Partly Upheld | 1 Jul 2020 |
| 201811027 | Grampian NHS Board | Health | Upheld | 1 Jul 2020 |
| 201901723 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201902648 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201901389 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2020 |
| 201810039 | Fife NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201807026 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201808613 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201909131 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201906299 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201903644 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201904254 | Forth Valley NHS Board | Health | Upheld | 1 Jul 2020 |
| 201909348 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Jul 2020 |
| 201903349 | Scottish Ambulance Service | Health | Not Upheld | 1 Jul 2020 |
| 201908521 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201903909 | Aberdeenshire Council | Local Government | Upheld | 1 Jul 2020 |
| 201810096 | Scottish Prison Service | Prisons | Upheld | 1 Jul 2020 |
| 201902495 | Perth and Kinross Council | Local Government | Upheld | 1 Jul 2020 |
| 201903216 | Aberdeenshire Council | Local Government | Upheld | 1 Jul 2020 |
| 201908741 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jul 2020 |
| 201901235 | Fife Council | Local Government | Partly Upheld | 1 Jul 2020 |
| 201905840 | A Medical Practice in the Fife NHS Board area | Health | Not Upheld | 1 Jul 2020 |
| 201904820 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201800345 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jul 2020 |