Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201904255 | Edinburgh College | Education | Partly Upheld | 1 Aug 2020 |
| 201903853 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Aug 2020 |
| 201906037 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Aug 2020 |
| 201901956 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2020 |
| 201906775 | Fife NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201903457 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2020 |
| 201900330 | East Lothian Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201809868 | Glasgow City Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201810025 | Fife Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201809134 | North Lanarkshire Council | Local Government | Upheld | 1 Aug 2020 |
| 201908559 | River Clyde Homes | Housing Associations | Partly Upheld | 1 Aug 2020 |
| 201810348 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Aug 2020 |
| 201900718 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Aug 2020 |
| 201908081 | Scottish Courts and Tribunal Service | Scottish Government and Devolved Administration | Partly Upheld | 1 Jul 2020 |
| 201900922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2020 |
| 201903851 | Wheatley Housing Group Ltd | Local Government | Not Upheld | 1 Jul 2020 |
| 201902732 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201810094 | Clear Business Water | Water | Partly Upheld | 1 Jul 2020 |
| 201807026 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201901723 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201811027 | Grampian NHS Board | Health | Upheld | 1 Jul 2020 |
| 201808613 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201810039 | Fife NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201901389 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2020 |
| 201902648 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2020 |