Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201809522 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Sep 2020 |
| 201900916 | Perth and Kinross Council | Local Government | Upheld | 1 Sep 2020 |
| 201804510 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2020 |
| 201906798 | Forth Valley NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201905392 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201902140 | Perth and Kinross Council | Local Government | Upheld | 1 Sep 2020 |
| 201901739 | Falkirk Council | Local Government | Upheld | 1 Sep 2020 |
| 201805588 | Highland NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201904112 | Forth Valley NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201903691 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201707686 | Scottish Prison Service | Prisons | Upheld | 1 Sep 2020 |
| 201810366 | Borders NHS Board | Health | Partly Upheld | 1 Aug 2020 |
| 201809134 | North Lanarkshire Council | Local Government | Upheld | 1 Aug 2020 |
| 201900330 | East Lothian Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201809868 | Glasgow City Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201810025 | Fife Council | Local Government | Not Upheld | 1 Aug 2020 |
| 201903225 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2020 |
| 201903373 | Dundee City Council | Local Government | Upheld | 1 Aug 2020 |
| 201904498 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201906037 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Aug 2020 |
| 201807739 | Clear Business Water | Water | Upheld | 1 Aug 2020 |
| 201809545 | A Medical Practice in the Highland NHS Board Area | Health | Upheld | 1 Aug 2020 |
| 201810348 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Aug 2020 |
| 201901564 | South Lanarkshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Aug 2020 |
| 201901318 | Highland NHS Board | Health | Upheld | 1 Aug 2020 |