Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201901145 | Business Stream | Water | Upheld | 1 Oct 2020 |
| 201902479 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2020 |
| 201808030 | Orkney NHS Board | Health | Upheld | 1 Oct 2020 |
| 201707686 | Scottish Prison Service | Prisons | Upheld | 1 Sep 2020 |
| 201802848 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Sep 2020 |
| 201900038 | Fife NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201803624 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201807591 | Heriot-Watt University | Education | Upheld | 1 Sep 2020 |
| 201901426 | West Lothian Council | Local Government | Upheld | 1 Sep 2020 |
| 201904112 | Forth Valley NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201805588 | Highland NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201905392 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201906798 | Forth Valley NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201801437 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201803262 | Inverclyde Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Sep 2020 |
| 201809646 | Fife Council | Local Government | Upheld | 1 Sep 2020 |
| 201900728 | Highland NHS Board | Health | Upheld | 1 Sep 2020 |
| 201809456 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Sep 2020 |
| 201903691 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201808288 | Highland NHS Board | Health | Upheld | 1 Sep 2020 |
| 201800698 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Sep 2020 |
| 201807030 | North Ayrshire Council | Local Government | Upheld | 1 Sep 2020 |
| 201901739 | Falkirk Council | Local Government | Upheld | 1 Sep 2020 |
| 201900916 | Perth and Kinross Council | Local Government | Upheld | 1 Sep 2020 |
| 201804510 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2020 |